Smash Billiards Shipping Policy

 

We pack and ship your orders with care.

 

Processing Time

Orders ship out within 1–3 business days.

During tournament weeks, we may be on the road—if there’s a slight delay, we’ll let you know.

 

Order Changes & Cancellations

To change or cancel an order, email info@smashbilliards.com as soon as possible. We can only change or cancel an order that hasn’t shipped yet. Once an order has shipped, it can’t be canceled, but it can be returned under our Refund Policy.

Shipping Methods

We ship with USPS and UPS. You choose your shipping option at checkout, and we send your order with the service you picked.

You’ll always get a tracking number once your package is on its way. If you didn’t receive it, check your spam folder.

PO Boxes and Military Addresses: We ship to PO Boxes and APO/FPO/DPO addresses with USPS only. If you choose a UPS option for one of these addresses, we’ll ship with the closest USPS service and refund any difference in shipping cost.

Multiple Packages: If your order contains more than one item, it may ship in separate packages, possibly from different locations, with their own tracking numbers. You’ll only pay the shipping shown at checkout, and you’ll get a tracking email for each package.

 

Shipping Costs

• Orders under $50: customers only see the calculated UPS and USPS rates, so they pay actual shipping based on weight, package size and destination.
• Orders of $50 or more: a free Economy option (5 to 8 business days) appears, and the faster UPS and USPS options stay available as paid upgrades.
• If a return brings your remaining order below $50, the actual shipping cost of the free-shipping order will be deducted from your refund or store credit. This does not apply when the return is due to our error.

 

Lost or Stolen Packages

Once the carrier marks your order “Delivered” to the address you gave us at checkout, we’re not able to replace or refund it if it’s been stolen or missing from that location.

If tracking says “Delivered” but you can’t find your package, please contact us within 7 days at info@smashbilliards.com. Check around your property, with neighbors, and for a carrier delivery photo or note first. We’ll help you open a claim with the carrier.

If your package is lost or damaged in transit, before it’s marked “Delivered,” contact us and we’ll work with the carrier to resolve it.

 

Incorrect Address

Please double-check your shipping address!

If an order gets returned to us due to an incorrect or incomplete address, we’ll happily resend it—shipping will just need to be repaid.

 

International Shipping

We currently ship within the United States only. International shipping is coming soon. Email info@smashbilliards.com if you’d like to ask about an international order.

When international shipping is available, customs fees, duties, and import taxes will be the buyer’s responsibility, and delivery times will vary depending on the destination and customs process.

 

Event Purchases

Items bought at tournaments or pop-ups go home with you same day. No shipping needed unless otherwise arranged. 

 

Need Help?

Email: info@smashbilliards.com