Refund policy
Refund policy
We want you to love what you get from Smash Billiards. If something isn’t quite right, we’ll help you sort it out—simple as that.
Returns
You can return most new, unused items within 30 days of delivery date. Just send us a quick message with your order number and what’s going on. We will get your issue resolved quickly.
To keep things smooth, returned items need to be in their original condition and packaging.
Return Shipping
Return shipping is the buyer’s responsibility, unless the return is due to our error (wrong item, defect, damage, or missing parts). In that case, we’ll cover it. Please contact us before sending anything back, and we’ll send you the return address and instructions. Tracking is required so we can both follow the package safely back to us.
Items with Free Shipping
Items with Free Shipping: If your order qualified for free shipping (orders of $50 or more) and a return brings your remaining items below $50, the shipping cost we paid to send your order will be deducted from your refund or store credit. If your remaining items still total $50 or more, nothing is deducted. This doesn’t apply when the return is due to our error (wrong item, defect, damage, or missing parts).
Refunds
Once we receive your return and inspect it, we’ll issue a refund to your original payment method. Processing usually takes 3-7 business days after we receive it, and your bank may need a few more days to post it. Refunds include the sales tax on the items you return. If you’d rather have store credit, just let us know.
Original shipping costs are non-refundable, unless the return is due to our error (wrong item, defect, damage, or missing parts). In that case, we’ll refund your original shipping as well.
Non-Returnable Items
Some things can’t be returned, including:
- Custom or personalized items
- Clearance or final-sale items
- Used chalk, cue tips, and other consumable accessories
- Gloves and apparel that have been worn or washed
Damaged or Defective Orders
If your order arrives damaged, defective, or not as described, email us within 7 days of delivery with photos of the item and the packaging so we can fix it quickly. Please keep all packaging until we’ve resolved it, since the carrier may need it for a claim.
Event Purchases
Items purchased at tournaments and events follow the same 30-day return policy, except items marked as final sale at the time of purchase.
Exchanges
Need a different color or style? No problem—exchanges follow the same guidelines as returns. Return shipping is buyer-paid unless we made a mistake.
Billing Questions
If you see a charge you don’t recognize, or something is wrong with your order, please email info@smashbilliards.com before disputing it with your bank or card company. We’ll sort it out quickly, usually faster than a dispute would.
Order Cancellations
You can cancel an order any time before it ships. Email info@smashbilliards.com right away with your order number. Once an order has shipped, it can’t be canceled, but it can be returned under this policy.
Questions or Help?
Email: info@smashbilliards.com